How fast will I get my video?
It depends on the format. A Reel or Short ships in 24-48 business hours from the moment you upload the footage and we sign off the brief; a YouTube video or VSL in 2-3 days, and a podcast or long-form piece in 3-5. The matrix above has the detail.
How do I request edits?
All from our platform: upload the raw footage (or a Drive link) and fill the brief in 30 seconds. Zero WhatsApp, zero lost emails.
Who actually edits my videos?
Senior editors with experience on real brands, not interns. Every cut made for retention and premium visual design.
What if I don't like how the video turned out?
Unlimited revisions until you approve. No surprise costs. You ask for changes, we apply them, we iterate as many times as it takes.
Do you help with ideas or filming?
Yes. We give you ideas, scripts (hook + value + CTA), storyboards and guides for filming on your phone. We don't film on location.
What if I subscribe but haven't filmed anything yet?
Pause for up to 30 days without losing your brand or your team. Come back and pick up where you left off. Every dollar turns into real videos, not a zombie subscription.
Do I have to sign a long-term contract?
Zero contracts. Month to month (or quarterly / half-yearly at a discount). Scale up, pause or cancel in one click from the portal.
Who owns the copyright?
100% yours. Videos, open project files and assets are yours: monetize, modify and redistribute without asking anyone.
Do you work with technical niches like health, legal or finance?
Yes. Our editors run projects in veterinary care, corporate law, aesthetic medicine, executive coaching and B2B consulting. During onboarding we build your Brand Brain with your niche's jargon, tone and references. The editor doesn't guess — they follow your manual.
What if my editor gets sick or quits?
Every account has a lead editor and a senior backup assigned from day 1. If your lead is out, the backup already knows your Brand Brain and picks it up without friction. You never depend on one person.
Do you edit long-form like VSLs or YouTube, or only shorts?
Both. Shorts and reels under 90 seconds ship in 24-48 hours. VSLs or YouTube under 10 minutes in 2-3 business days. Podcasts up to 60 minutes in 3-5 days. All with the same senior editor, all inside your plan.
How do you make sure you understand my brand?
Onboarding is a 30-minute call where we build your Brand Brain: palette, typography, references, tone, do's and don'ts. The first video arrives in 48 hours. We revise without limit until you approve.
Can I move up or down a plan without losing my editor?
Yes. When you scale from Plus to Pro (or back down), you keep the same editor and PM. Only the number of parallel requests changes. Your Brand Brain travels with you, no re-onboarding.
